Amazon Vendor Operations Specialist (f/m/d)

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360° perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.

About our Ecommerce Management Team

We help our clients expand their business and geographic scope with guidance and implementation across digital advertising and retail, optimizing conversion on all major platforms.

Our Consulting team is currently looking for a motivated Amazon Vendor Operations Specialist (f/m/d) with the focus on helping first-party Amazon vendors and brands to increase the cost-efficiency of their business and processes with Amazon.

The position is located in Hamburg and can be occupied full- or part-time.

How would you spend your time if you join us?

• You will become an expert in topics such as operational chargebacks, shortage & price claims, return policies, and terms & conditions, while taking responsibility for your clients' projects
• You have the ability to identify hidden or unnecessary high costs and implement measures to improve business processes and reduce expenses
• You can build up and continuously develop relevant know-how regarding Amazon vendor business processes and ecommerce operations in general, including finance and logistics-related processes
• You will act as a partner on eye-level for your clients, educating them in the field of Amazon Vendor Financials
• You will provide monthly/bi-weekly chargeback updates to your clients and motivate them to enhance their logistical performance
• You have the opportunity to continuously develop our consulting and service portfolio by considering new market and technology developments, ensuring real value-added for our customers

Who Are You?

• You possess knowledge and experience in the area of chargebacks and shortage claims, and you have the ability to contribute to the analysis and reconciliation of Amazon's financial statements
• You have a background in digital shelf operations, which includes tasks such as copy and visual content updates, A/B testing, and general catalogue management
• You have 1-3 years of professional experience and expertise in ecommerce or account operations, preferably related to the Amazon vendor business
• Your strong affinity for numbers and attention to detail enable you to help us and our clients achieve the best possible results
• You have the ability to take responsibility for your projects, demonstrate commitment, and independently prioritize tasks
• You possess excellent written and verbal communication skills in English, and ideally in German
• Ideally, you are based in Hamburg, Germany. Please note that this position is on-site and not remote-only

What's in it for you?

• A highly dynamic company that belongs to the leading agencies in Europe, especially for Amazon consulting and marketing
• Interesting insights in several companies from traditional German and international brands to online pure players
• Gaining a lot of responsibility for your own projects and great development opportunities
• Encouragement of your individual career development based on the Gallup StrengthsFinder and an unlimited learning budget
• A positive client relationship – we do not only work at eye level internally, but also with all our clients
• A zero-bullshit attitude – we know what we are doing and strive to be thought leaders in our services
• Diversity and inclusion are fostered in our company values and build our foundation for sustainable business success
• A very positive and truly international working culture with more than 30 nationalities
• Benefit from many company events, afterworks, getaways and internal support – we enjoy working together and it shows!
• A competitive salary and a modern workplace right in the center of Hamburg
• Flexible working hours and the possibility for remote work
• Enjoy our yearly sunshine office abroad
• Bike leasing
• An attractive pension plan
• HVV-Deutschland Ticket
• Lunch allowance
• And much more...